Refund & Interview Guarantee

At Resumelyn, we aim to provide you with the best tools to advance your career. This Refund Policy explains your statutory consumer rights, our subscription cancellation process, and the terms of our voluntary commercial Interview Guarantee.

1. Subscription Cancellation

You can cancel your Resumelyn Pro subscription at any time by navigating to Settings → Profile in your account. Cancellation normally prevents future renewal, ensuring you will not be billed in subsequent billing cycles. However, cancellation does not automatically entitle you to a refund for already-used subscription time, except as provided under your statutory rights or our Interview Guarantee. Your statutory rights remain unaffected.

2. Statutory Consumer Rights (Withdrawal)

Depending on your jurisdiction (e.g., if you are an EU/EEA consumer), you may have a statutory right to withdraw from your purchase within a cooling-off period (usually 14 days) without giving a reason.

Digital Services: When you purchase Resumelyn Pro, you may expressly request us to begin supplying the digital service before the withdrawal period ends. If you do so, you acknowledge that by accessing and using the premium digital features, you may lose your right to withdraw, or you may be required to pay a proportionate amount for the service provided up to the time you communicate your withdrawal, depending on applicable law.

Additionally, you have statutory rights concerning defective or non-conforming digital services. Nothing in this policy restricts those mandatory rights.

3. Resumelyn Pro Interview Guarantee

We offer the Resumelyn Pro Interview Guarantee as a voluntary commercial guarantee in addition to your statutory consumer rights. A qualifying Resumelyn Pro subscriber who does not receive at least one genuine interview invitation during the 14-day guarantee period may request a refund, provided all the following objective requirements are met:

• Guarantee Period: 14 consecutive calendar days beginning on the date your qualifying Resumelyn Pro subscription starts. You must complete the full 14-day period.
• Activity Requirement: You must submit at least 15 relevant job applications per day for 14 consecutive calendar days, totaling a minimum of 210 relevant applications.
• Tracking Requirement: Every qualifying application must be recorded in the Resumelyn Application Tracker and visible in Resumelyn Analytics. Applications not recorded in Analytics do not count.
• Relevance: A "Relevant Application" means an application for a genuine job opportunity that reasonably corresponds to your professional profile, target role, qualifications, skills, languages, location preferences, or stated career objectives.
• Pro Status & Usage: You must maintain an active qualifying Pro subscription and meaningfully use applicable Resumelyn Pro functionality (e.g., CV improvement, optimization, tailoring) during the guarantee period.
• No Interviews: You must receive NO qualifying interview invitation during the guarantee period. An "Interview Invitation" is a genuine invitation from an employer, recruiter, or authorized representative to participate in a formal hiring-stage conversation. Automated confirmations, rejection emails, or generic networking messages do not count.
• Claim Period: You must submit your guarantee claim within 7 calendar days after the 14-day guarantee period ends.

Verification of Guarantee Eligibility

Resumelyn may verify your eligibility using account, subscription, tracker, analytics, and product usage data, and may request reasonable supporting evidence. The following do NOT count toward the numerical requirement and may result in exclusion: duplicate applications, spam, clearly irrelevant applications, fabricated or fraudulent applications, backdated applications, and artificially generated or manipulated tracker activity.

This commercial guarantee is assessed against these published eligibility requirements and does not replace or restrict your statutory consumer rights.

4. Technical and Payment Errors

If you experience a technical billing error, duplicate charge, or unauthorized payment, please contact us immediately at hello@resumelyn.com so we can investigate and process an appropriate refund or correction.